Start using Rentari after your landlord changes platforms
Check your invitation, balance and payment schedule before paying.
On this page
Have your landlord's verified invitation and details of payments already made or scheduled on the old service.
Step 1: Open the right account
Check the landlord and rental, then use the Rentari invitation with the intended email. Check spam if it is missing. If you already have a Rentari account, use that account and ask the landlord about a missing rental.
Step 2: Review your lease and balance
Open My Lease and Money. Compare the rent period, due date and any payments made on the old service. Ask the landlord about a missing payment or incorrect fee before paying the same charge again.
Step 3: Check payment methods and autopay
In Money, review Payment methods and Autopay. Set up any required Rentari authorization separately. Check the schedule, amount and fees shown, and coordinate old autopay so the same rent is not paid twice.
Step 4: Follow the payment
Review any Processing amount and Payment history in Money. A saved method or enabled autopay does not confirm that rent was paid. Keep the receipt when one is offered.
Your renter portal
Use My Lease for lease details, My Documents for shared files, Maintenance for repairs and Inbox to contact the landlord. Tools depend on what your landlord has linked or shared.
Rent reporting
Rentari rent reporting is currently unavailable. Paying through Rentari does not continue an outside reporting subscription or send rent payments to credit bureaus. Ask the enrolled provider about its reporting records.
Check the result
- You have the right rental and know how the next payment will be handled.
FAQs
Do my old payment method, password and history move automatically?
No automatic transfer is promised. Use your Rentari sign-in and payment authorization. Keep receipts from the old service and ask the landlord to resolve any missing payment record.
Can roommates split rent or choose a different autopay date?
Review the choices shown for your lease in Money. Partial payments and autopay depend on its settings. Coordinate with your roommates and landlord; do not assume the old schedule or amount is still active.
My bank was charged but the landlord has not received it. Should I pay again?
Check Processing, Payment history and the original receipt. Ask your landlord to review the payment and deposit separately before making another payment for the same charge.
The portal will not open. What should I try?
Refresh the page, then try another supported browser and check the account email. Ask your landlord to confirm the rental link. Give support the error shown if the problem continues.
Why is there a new payment fee?
Read the fee and payer shown before confirming the payment. An old provider's temporary discount or fee waiver does not establish the fee charged in Rentari.