Open your renter account when landlord tools appear
Use the correct sign-in and invitation for your rental.
On this page
Keep your original rental invitation or application link available.
Step 1: Leave the wrong account
Check the email you used. If it is the wrong identity, open Your account in the landlord app and choose Logout.
Step 2: Open renter sign-in
In the Help Center, choose Renter login. On a phone, open Browse collections to find it. You can also reopen your original rental invitation. Use the invited email and the same Google or Apple identity you used before.
If landlord tools still appear
Ask the landlord to check the invitation email. If the correct account still opens landlord tools, contact Rentari support with the email and invitation reference.
Do not create another landlord portfolio to access your rental. A password reset does not change your account role.
Check the result
- The intended renter account opens, or support has the invitation reference needed to review access.
FAQs
How do I manage email preferences?
Use Unsubscribe when it appears in a marketing email. For other email preferences or messages that continue after account closure, contact Rentari support.
What if I still receive rental emails?
Use the rental-email guide below. Email preferences do not change your account role or attach a missing rental.