Find missing records after switching platforms
Check the account, lease and original records before adding anything again.
On this page
Find the original lease, receipt or other record and note which rental it belongs to.
Step 1: Check the account and rental
Use the intended Rentari email. Open Properties, select the rental and check its address, unit and Leases tab. Do not create another account or rental just because a record is missing.
Step 2: Look for existing files
Review the lease and the rental's Documents tab. Compare saved files with your retained copies. Previous applications, screening reports and messages do not appear merely because you added a tenant.
Step 3: Check the tenant invitation
Open the existing tenant profile and check the email. If an invitation failed, use the offered resend action after correcting its details. Ask the renter to check spam and use the same invited email.
Step 4: Resolve the specific gap
Add only the missing record through its matching workflow. If the record should already exist, give support the rental, record type and date. Keep the original file or receipt for comparison.
Past tenancies
In the rental's Leases tab, compare the recorded term with the agreement. Use the end-lease guide for a tenancy that has ended; check Past leases afterward. Ending a lease and settling its balance are separate tasks.
Incorrect charges
In Payments > Charges, compare the period and payment history before changing an amount. If rent was received outside Rentari, confirm receipt and record that payment. Use a credit only for an agreed adjustment.
Payment rules
Review the lease payment policy when an old charge blocks a newer payment. Review due dates and late-fee settings against the agreed terms. Changing a policy does not erase an old balance.
Check the result
- You have identified the missing record or sent support the details needed to investigate it.
FAQs
Can Rentari restore files from a closed platform?
Recovery is not promised. Use copies you retained and ask the original provider about its records. A Rentari account cannot unlock an old provider account.
Should I delete a charge that looks wrong?
First compare its period, credits and payment history. A missing payment record is different from a charge that should never have been created. Follow the supported correction for that record.
Does an old subscription include Rentari accounting or association forms?
Check your Rentari plan separately. No rental associations are currently connected to Rentari; a directory listing or request does not provide member forms.