I paid outside Rentari but still see rent due
Ask your landlord to record the payment against the right charge.
On this page
Step 1: Check the balance
Open Money > Receipts & history and review Payment history. Then choose View balance details and find the unpaid item under What makes up this balance.
Step 2: Ask about the original payment
Choose Question this charge. Explain when and how you paid, the amount and rent period. Ask your landlord to confirm receipt and record it against the correct lease and charge.
Step 3: Check the update
After your landlord confirms the record, return to Money and compare Payment history, any Receipt and the remaining balance. If an amount is missing or applied to another period, ask them to review the original record.
Check the result
- The confirmed outside payment can be checked against the correct charge. Any unpaid remainder stays visible.
FAQs
Why am I still getting reminders?
Outside payments do not appear automatically. The balance may remain unpaid until your landlord records the confirmed receipt.
Does sending proof mark the charge paid?
No. A message or receipt helps the landlord investigate; it does not itself record a payment or clear the balance.