Check payment history after switching platforms
Match charges, receipts and bank deposits before correcting a missing payment.
On this page
Keep the original payment date, amount, rental and receipt or reference. Check which platform processed it.
Step 1: Keep the old history
Save records you can still access and keep any existing copies. Do not assume another provider stays open or that its screening reports, documents and messages transferred to Rentari.
Step 2: Find the charge and payment
Open Payments > Charges. Check the lease, status and period filters. Open the charge and Payment details when offered. Compare the payment reference and amount with the original receipt.
Step 3: Match the deposit separately
Open Payments > Deposits and compare Deposit date, Date paid, Bank and Amount. Review included charges and fees when one deposit covers several payments. A Paid charge alone does not confirm a bank deposit.
Step 4: Resolve the difference
Check recorded credits, outside payments and adjustments before adding anything again. If the receipt, Rentari record and bank activity disagree, contact support with the reference and displayed status. A missing row does not prove the payment failed.
Check the result
- The payment and bank deposit are matched, or the remaining difference is ready for support to review.
FAQs
I cannot find the expected rentals. Should I create another account?
Check the Rentari account email first. Ask support about missing access before creating duplicate records; an old provider login does not automatically link to Rentari.
Why is the amount received lower than the rent payment?
Check the actual payment fees, adjustments and grouped charges. Do not assume a previous provider's fees or fee payer apply to Rentari.
How long should a deposit take?
Use the status and any estimate on the actual payment or deposit. If the estimate has passed or the record is unclear, ask support to review it. There is no guaranteed transfer time inherited from the old platform.
The balance or late fee looks wrong. What should I do?
Compare the charge, lease terms and payments already received before requesting another payment. Use the supported correction guide; do not delete history just to make the totals match.
Will a previous trial or screening price still apply?
Check Rentari Pricing and Billing, and the specific screening or payment review. Previous plans, promotions and fee waivers are separate from Rentari.