Require older past-due charges to be paid first
Set the payment order for a lease.
On this page
Step 1: Open the lease settings
Go to Lease profiles, open the lease, then select Settings. Payment policies appears once the lease has a charge or recurring schedule.
Step 2: Choose the payment order
Under Payment policies, turn on Settle older past-due charges first. Review Allow partial payments too; it controls whether the tenant can pay less than the full payable balance.
Step 3: Save the setting
Choose Save settings, then reopen the lease settings to confirm the switch. New payment requests use the saved policy; checkout links already issued keep their original quote.
What the tenant can pay
When this setting is on, a payment must include older overdue charges before newer ones. The selected charges are paid in due-date order. Older and newer charges can be included together.
Past leases and earlier payments
Outstanding balances remain payable when a lease moves to Past. Changing the payment order does not move an earlier payment to a different charge.
Check the result
- New payment requests follow the saved payment order.
FAQs
Can I turn this off?
Yes. Turn off Settle older past-due charges first and save. Allow partial payments remains a separate setting.
Why does the tenant still see the previous payment amount?
Ask them to reopen Payments for the correct home. An earlier checkout link retains its original quote. Check for a payment already processing before starting again.