Edit or stop rent charges
Check whether you are changing one bill or a recurring schedule.
On this page
Use the correct lease and identify the charge, schedule and linked payments. Keep completed payment records.
Step 1: Find the right record
Open the lease Payments tab or Payments > Charges. Check the rental, tenant, due date and status. Review any recorded payment before changing the balance.
Step 2: Edit future bills
Open the recurring schedule's Edit action, or Edit schedule from a related charge. Review Amount, dates, Description and payment destination. A starting date may be locked after billing begins. Choose Save when the intended future schedule is correct.
Step 3: Edit one unpaid charge
Open an eligible charge's Edit action. Check Amount, Due date and Description, then Save. This changes that charge; it does not update a recurring schedule.
Step 4: Check the result
Reopen the charge and schedule. Confirm the intended period and amount. Resolve a field error before retrying; a blocked action is not permission to replace paid history.
Stop a recurring charge
Open the schedule editor and choose Stop charge when future bills should end. Read the confirmation before selecting Stop. Bills already issued remain unchanged.
Void one unpaid charge
Use Void from an eligible charge or Void charge from its editor. Review the confirmation before choosing Void. The charge remains recorded as Void and is no longer owed. This is different from stopping its schedule.
Paid, processing and partly paid charges
Paid or processing records are not editable or voidable here. An online transaction or reserved collection can also block the action. Editing a charge does not cancel, reverse or refund a payment.
After a partial payment, check the recorded payment and remaining unpaid record separately. Do not treat Amount as the original invoice total or assume an edit changes the payment. Ask support when the displayed balance is unclear.
Duplicates and shared charges
Identify both the duplicate bill and any duplicate schedule. Correct only the eligible record you intended; stopping a schedule leaves existing bills in place.
For a tenant split, review every person's charge and schedule. The editor does not reassign an issued bill or rebalance the whole split automatically.
Check the result
- Check the saved result on the correct lease before making another change.
FAQs
Why is Edit missing?
The current record must be unpaid or past due without an online transaction. Payment history, collection reservations and amount or date rules can restrict changes.
Will Stop charge refund a tenant?
No. It stops future bills from that schedule. Review a separate supported refund or payment-correction process for money already received.
Does editing monthly rent change the agreement?
No. Future billing, issued charges and signed lease terms are separate. Review the required agreement process before changing agreed rent.
Can I change the payment destination?
Only eligible choices are offered. An issued charge with payment history keeps its destination; a recurring change affects future bills only.