Add a credit to a tenant lease
Add an agreed adjustment and check the available credit.
On this page
Step 1: Open the credit form
From the lease Payments tab, choose Actions > Add credit. From Payments, use + New > Credit. Select Lease and confirm the rental and tenant.
Step 2: Add the agreed credit
Enter a positive Amount and a short Note. Choose Add credit, then review the result on the lease Payments page. Check existing entries before retrying an uncertain result.
How the credit is used
Rentari records this credit against the lease's primary tenant and rental. It is not a pool automatically shared with every roommate. Check the Credit total and its explanation: an unapplied credit does not itself mark charges paid.
Eligible credits can reduce the tenant's payment balance when applied. Check the resulting charge and payment record instead of assuming the next bill was settled when you added the credit.
Apply, change or remove a credit
The current landlord workspace provides Add credit. It does not provide the reference workflow for choosing Apply Credit on a charge, keeping or clearing an existing balance, or deleting an applied credit.
For a wrong amount or tenant, contact support with the credit and lease reference. Do not add an offsetting charge or another credit simply to hide the error.
Credits, payments and deposits
Use a credit for an agreed reduction, such as a concession or reimbursement. If money was already received outside Rentari, use Record offline payment instead. A credit does not transfer money or return a deposit.
Review a holding fee's recorded treatment before applying an adjustment. Adding a credit does not reclassify the original receipt. Check the separate deposit workflow for held security deposits.
Check the result
- Check the saved result on the correct lease before making another change.
FAQs
Why was Amount rejected?
Enter a positive number with no currency symbol or comma, such as 125.50. Check the field error and that the lease has a primary tenant before trying again.
Why is a charge still unpaid?
Available credit and settled payment are different states. Review the Credit total, charge and payment result; do not add the adjustment twice.
Is the credit shared with all tenants?
This form records the credit for the lease's primary tenant. Do not assume another roommate can use it or that it is divided among their split charges.
Does this guarantee a lower Autopay or third-party payment?
Review the tenant's actual payment setup and displayed amount. This guide does not promise how an external payment service applies credits or a failed payment restores them.