The short answer
Give a clear, respectful explanation grounded in the agreement, applicable rules or a verified practical constraint. First determine whether the request involves a legal duty or accommodation that requires a separate review.
On this page
Identify what is being requested
Distinguish an optional amenity, a repair, a lease change and a disability-related accommodation. Do not use a blanket policy response for requests that require individualized consideration.
Explain a workable next step
State the decision and relevant reason without unnecessary personal commentary. Offer a feasible alternative where appropriate and preserve the communication and review record.
Example: an unavailable parking space
Explain that the requested space is currently assigned and describe any available lawful alternatives. If the request relates to a disability, route it for accommodation review rather than ending the discussion at availability.
References and next steps
Use these references for the specific topic they cover. Local requirements and individual circumstances may differ.
The Rentari team writes and updates this guide. Examples illustrate decisions and do not describe customer results. Found an error or an unclear step? Send a correction with a link to this page and the wording you’d change.
