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Collections ladder

Follow up on rent.
Keep your own voice.

Start with an unpaid rent charge. Check the balance, prepare the appropriate reminder and review the recipient and wording. Your pilot settings govern eligible sends; required approvals still apply.

Review rent balancesPlans and fees Explore rent collection
  • Your message templates
  • Clear follow-up stages
  • Rental context
5Stages, each yours to author
Per-propertyOverrides on any stage
FloorMinimum balance before any send
Approve-firstRides your pilot controls
One unpaid rent charge, from balance to follow-up
A rental home with a landscaped entrance
Confirm what is outstanding.

Review the tenant’s charge and recent payment activity.

Templates with live data

Write it once. The ladder personalizes every send.

Each stage's subject, email body, and text message take placeholders that resolve from the real lease at send time: the tenant's name, the exact balance, the due date, days overdue, the late fee when there is one, and a private link that takes the payment on the spot. That link needs no account and no password, so a reminder never dead-ends at a sign-in screen for the tenant who does not use the portal. Conditional blocks show a line only when it applies, so a tenant without a late fee never reads about one. A preview button renders the whole thing before you save.

Placeholders for name, balance, dates, late fee, pay link
The pay link works with no account, so no reminder dead-ends
Conditional blocks render only when the value exists
Live preview before anything saves
Rental ledger and transactions ready for review
Check the source records before confirming the entry.

A floor under the ladder, and a switch per building.

Set the minimum balance a stage will chase; anything under it is skipped, so nobody gets a certified-tone email over $2.40. Decide per stage whether leases already in eviction keep receiving reminders, since counsel usually has an opinion. And when one building runs different rules, override just that stage for just that property; removing the override snaps it back to company policy.

Minimum-balance guard per stage
Eviction toggle per stage, off by default on the final notice
Company default, property override, one screen for both
A rental document ready for review
Review the rental’s document before taking the next step.
Approve-first Same rules as the rest of Rentari. Overdue reminders ride your Co-pilot and Autopilot settings: hold every send for approval, or let the ladder run once you trust it. The wording is always yours either way.

Collections questions

What are the five stages?
Balance posted (a new charge lands), payment is due (due date), still outstanding (a few days past due, before the late fee), past due (once late, including any late fee in the total), and immediate action required (seriously overdue). Each stage has its own wording, channels, and timing.
Can one building follow different rules?
Yes. Author the ladder once company-wide, then override any stage for any property: different wording, different timing, different channels. Removing the override snaps the property back to company policy.
Will it chase a $3 balance?
Not unless you want it to. Every stage carries a minimum-balance guard; balances under the floor are skipped so tenants are never nagged over pocket change.
Does the AI send these on its own?
Reminders ride your Co-pilot and Autopilot controls like every other action: keep each send behind your approval, or flip overdue reminders to run automatically once you trust the wording. Either way the message is your authored template, personalized with real lease data.
What if the tenant never set up a portal login?
They can still pay. Every reminder carries a private payment link that opens straight to what they owe and takes the payment, with no account, no password and nothing to install. The amount is recalculated when they open it, the link expires, and it can only ever settle that tenant's own rent. Your rent roll shows when they opened it and when the money cleared.

Stop improvising late-rent emails.

Author the ladder once and let every property, and every tenant, hear it the way you meant it.

Try it free See pricing

Included with rent collection. No per-reminder fee.