Find an answer in the Help Center
Search a question, choose your role or browse a topic to find the guide you need.
On this page
Before you start
- Choose the task you want to complete and the account role you use.
Step 1: Search your question
Open Help Center and enter a short question or the name of the task. Try the action you want to complete, such as add a property, pay rent or reset a password.
- Enter a short question or task name.
- Search finds matching guides.
Step 2: Choose your role or browse a topic
Choose Landlords, Renters or All guides. Browse a topic to see related instructions. Availability notices explain workflows that are currently unavailable.
- Choose the role you use, or All guides.
Step 3: Follow the current guide
Read what you need before starting, then follow the steps alongside your account. Use the Mini walkthrough controls or a recording when provided. Contact support if your screen or result differs.
- Jump to a step selects an instruction.
- Next step advances the written instructions.
Check the result
- The selected guide opens its written steps and any available screenshots, walkthroughs or recordings.
FAQs
Can I read guides without signing in?
Yes. The Help Center is public. Links that open your rental account require sign-in and the appropriate access.
Does every guide have a video?
No. Guides provide written instructions; visual formats vary by topic. Use Next step in a Mini walkthrough, or select a recorded demo when one is provided.