Why is my rental not receiving leads?
Check your listing, inquiries and notifications to find what needs attention.
On this page
Step 1: Check that the right rental is published
Go to Properties, open the property or unit, and select Marketing. Review its publication status. Finish any missing setup or verification before publishing; a saved draft is not advertised.
Step 2: Check where the listing appears
Open Track listing from Marketing and review the destinations shown. Open the available public links and check the address and unit. Partner eligibility and update times vary; a search result alone does not confirm every destination.
Step 3: Look in Active and Archived leads
Open Renters > Leads. Review Active and Archived, then open Filters and clear any restriction hiding inquiries. Check the listing and owner account before assuming an inquiry is missing.
Step 4: Review notifications
Go to Settings > Advanced and open Notification preferences. Review the email and text alerts you receive. Also check your spam folder and the email address on your account. A missed email does not mean the lead is absent from Rentari.
Step 5: Check how renters contact you
Review the contact details on the public listing. If you use Marketing call forwarding, check its status and the portfolio owner’s verified phone. Review phone inquiries too; do not assume every call appears as a web inquiry in Leads.
Step 6: Improve the listing
Use clear, well-lit photos and an accurate description. Check the rent, availability, amenities, full address and unit. Compare the asking rent with similar nearby rentals and update any outdated details.
Step 7: Consider local demand
Interest can change with the season, location, price and competing rentals. Accurate listing details help renters decide, but updates do not guarantee inquiries or better search placement.
If the listing is not live
Check the individual unit or room you want to advertise. Review application availability separately from the marketing status.
| What you see | What to check |
|---|---|
| Setup incomplete or draft | Finish the items shown in the listing setup before publishing. |
| Inactive or expired | Review the available publishing or renewal action for that rental. |
| Pending or blocked | Read the displayed reason and resolve the requested information. |
Still need help?
Tell support whether the public listing is missing, Leads is empty, or inquiries appear without notifications. Include the property and unit, public URL, displayed status, and approximate time and channel of a specific missing inquiry.
Check the result
- You can identify whether to address publication, inquiry visibility, notifications or listing quality.
FAQs
When should I expect inquiries?
There is no guaranteed lead count or start time. Confirm publication and check the destination status; renter interest also depends on demand, price and the listing itself.
Why did inquiries stop suddenly?
Recheck the listing status, Archived leads and notification preferences. If those look right, review availability, price and local competition.
Should I deactivate and republish to get more attention?
Update inaccurate details through the listing editor. Republishing does not guarantee more inquiries; check the current publishing controls before changing an active listing.