Screening reports: access and common issues
Open an available report or find out which screening step is still waiting.
On this page
Find the applicant and screening request you want to check.
Need a request first? Use the related guides for existing applicants or screening without an application.
Step 1: Find the applicant
Open Renters > Applicants and select the person. If they are missing, check Archived applicants. Confirm the name and rental.
Step 2: Read Screening report
Open the Screening report tab. Its status separates payment, identity and consent, provider processing, manual review and completed results.
Step 3: Follow the outstanding step
Ask the applicant to finish the secure steps shown in their account. They must provide their own consent and identity information. A submitted application or payment alone does not mean a report is ready.
Step 4: Review available coverage
When results appear, check the provider, date and each section’s status. Credit, background and verification information can have different coverage. Use the reading guide for details.
Why is the report still waiting?
Waiting for payment: check the payer shown in the request. Waiting for identity: the applicant must finish their own consent and verification. Processing: results may arrive by section.
Manual review needs further review before release. An uncertain provider outcome needs reconciliation before another request. A failed or closed request is not a completed report; read its explanation before starting again.
The invitation or identity check is not working
Confirm the request email and ask the applicant to check spam and sign in with that address. They should review their own legal name and address in the secure verification flow, not enter a co-applicant’s details.
For a credit freeze, fraud alert, missing accepted identification or a verification problem, follow the provider’s displayed instructions. Do not assume another service’s SSN/ITIN rules or deadlines apply. Contact Rentari support with the request reference and visible error if access remains blocked.
Keep information private
Do not request identity numbers or verification documents through ordinary email or chat. Use the secure provider instructions. A report supplies information; it does not approve or decline an applicant.
Check the result
- You can locate the report or identify the next step for a delayed request.
FAQs
Why is the application complete but screening still waiting?
The application and screening have separate stages. Read the Screening report status to find the outstanding step.
How long will processing take?
Use the request status. This guide does not promise a provider completion time.
Can I verify identity for the applicant?
No. The applicant completes their own secure consent and identity steps.
What if payment is complete but no report appears?
Check identity, consent and processing status. If the displayed steps are complete, contact support with the request reference; do not start a duplicate order to fix access.