Resolve renter sign-in problems

Quick checks

Choose Renter login. Check the account email and password for typing errors.

I have not set a password

Choose First time? Set your password in the renter sign-in flow. Follow the setup steps.

I forgot my password

Choose Forgot password?. Enter your account Email address and request a reset link. Check spam or junk. Request a fresh link if it has expired.

I used the wrong email

Try the address that received your rental invitation. Contact support if you are unsure which address belongs to the account.

I see landlord tools

Reopen your renter invitation with the intended email. Use the wrong-role guide below if landlord tools still appear.

I have tried several times

Follow any waiting period shown before trying again. Resetting a password does not remove a temporary sign-in limit.

I used Google or Apple

Use the same provider identity where offered. Apple Hide My Email may use a relay address.

I see a CAPTCHA or page error

Reload once. If the error continues, try another browser or follow the browser troubleshooting guide. Save other work before clearing browser data.

My account is closed or blocked

Contact Rentari support with the exact message. A password reset does not reopen the account.

Check the result

• After sign-in, check that the expected application or rental appears.

FAQs

What if I still cannot sign in?

Check your connection or try another browser. If you use the app, close and reopen it. Contact support with the error and device details.

How can a landlord help?

Confirm the invitation email and resend the invitation if needed. A renter who already set a password should use Forgot password? instead.