What does a rental application include?

Preview the application

Open Settings > Application and choose Preview application. Review the current form before inviting a renter.

Personal and household information

The preview starts with Tenant, Co-tenant or Co-signer, followed by First name, Last name, Email, Phone number and Date of birth. Each applicant should use their own details and contact email.

Complete the household information requested by the form. Confirm who needs a separate invitation before applying.

Rental history

Review the requested housing history and reference details. Follow the form’s required and optional fields; a listed reference is not a completed reference check.

Employment and income

Applicants provide the requested employment, income and supporting information. Follow the field labels for amounts, dates and available income sources. Ask the leasing team if a required field does not fit the applicant’s circumstances.

Background and custom questions

In Settings > Application, read each background question and note. Choose Ask or Don’t Ask and complete any required acknowledgement.

Under Custom Application Questions, enter relevant questions within the displayed limit. Use Add Question as needed, then Save questions. Open Preview application to check the saved result. Edits and removed text stay in the draft until you save.

Settings apply across the applications you receive. Application questions are separate from the pre-screener for listing leads; an answer does not automatically reject an applicant.

Supporting documents

Applicants upload the documents requested for the rental. After submission, use the available document or correction controls, or contact the leasing team. Avoid submitting a duplicate application.

Screening and fees

Read the package, payer, fee and authorization before continuing. Payment, identity verification, application submission and screening results can be separate stages. Use the secure request for identity information.

After submission

Applicants can check My applications using the same verified email. Landlords can open the person’s record under Applicants and review Application and Screening report separately.

Use only the edit, document, print or download controls available for that record. The related guides explain corrections, downloads, archiving and international-application help.