Request a correction to a submitted application
Propose an allowed change and check the leasing team’s review.
On this page
Step 1: Open the saved application
Open My applications for the correct rental and expand Application details and documents. Note the Application number. Review Application information and, if needed, Original submitted answers.
Step 2: Request the correction
Expand Request a correction when available. Change the allowed answer and, if useful, add Reason for the correction (optional). Choose Save correction request. Read the saved-proposal confirmation.
Step 3: Check the review
Read Correction history for the proposed before-and-after values and status. The leasing team must accept your request before it becomes current information. The original submitted answers remain available.
Step 4: Review a proposal from the leasing team
If the leasing team proposed a change, read it in Correction history. Use Accept amendment or Decline amendment when offered. You can use Withdraw proposal for your own pending request.
Check the result
- Correction history shows the proposal and review status. Only an accepted amendment changes current application information; it does not change the original submission or screening report.
FAQs
Why is Request a correction unavailable?
New proposals are available while the application is open and no proposal is waiting for review. Check Correction history first. Contact the leasing team about a closed application or a field the form does not offer.
Can I change my role or identity details?
Name, email, date of birth, Social Security number, applicant role, consent and screening reports cannot be changed through an amendment. Ask the leasing team or support for the appropriate correction route. Do not submit another application or send an SSN through Messages.
Why does the application say it changed?
Reload the latest values and Correction history. A stale proposal can be declined or withdrawn; acceptance requires a fresh proposal against the current information.
Can a document replace an incorrect answer?
No. Use Supporting documents for a requested attachment. A file upload does not replace a submitted answer.