Find a missing rent charge
Check the posted charge, rental and renter account.
On this page
Have the correct rental, tenant email and rent period.
Step 1: Find the posted charge
Landlords: open the lease’s Payments tab and review Sent charges. You can also search Payments > Charges. Clear filters that may hide the rent period.
Step 2: Check the rental and renter
Confirm the charge belongs to the right lease and tenant. Ask the renter to open Money using the account linked to that rental. If roommates owe different portions, review the charge assignment.
Step 3: Refresh and get help
Have the renter refresh the page. If the charge is posted but still missing, contact support with the lease, charge, tenant email and expected rent period. Avoid adding the same rent again.
A schedule is not a posted charge
A saved recurring schedule does not make every future bill immediately payable. Check its dates and the actual Sent charges. Review stopped schedules when future charges are missing.
Past leases and recorded payments
Check the renter’s continuing lease access before changing a past lease. A recorded outside payment can reduce what is still owed while leaving payment history available.
Visible charge, unavailable payment button
Read the payment-access message in Money. Collection setup, payment restrictions or a processing payment can affect the next action. If a payment is processing, check it before starting another.
Missing email
Ask the renter to check Money directly. A missing notification does not establish that the charge is missing.
Check the result
- The issue is narrowed to the posted charge, account connection or payment access.
FAQs
When will the next recurring charge appear?
Check the saved schedule and posted charges for that lease. Do not assume all future rent is already due.
Why can one roommate see a different amount?
Review each tenant’s charge assignment and linked account.
Should I create another charge to make it show?
First check the existing charge, schedule and account connection so the same rent is not billed twice.