Complete a property condition report
Create a report for a lease, record room conditions and review it before signing.
On this page
Choose the correct lease and report type, and review the room template before sending or starting the report.
Have item-specific photos and notes ready for any condition you rate Fair or Poor.
Step 1: Choose the lease and report type
Open Leases & Documents > Condition reports and choose Create new report, or open the lease's Condition reporting area. In Customize report, review Spaces, select Next, then review Items. Select Save only when the checklist is ready.
Step 2: Choose who completes the report
Choose Send beside the intended report type. To complete it yourself, select your own name and choose Start the report. To request it from someone else, review the recipient, due date, terms and any automatic-acknowledgment setting before choosing Send report.
Step 3: Review an outside recipient and the request status
To request the report from a person outside the lease's tenant list, choose Someone else and enter the intended person's name and email. This sends a report link to that address; confirm the person's identity and intended role before sending. The current choice supports one outside recipient for that request.
Step 4: Record each room condition
Choose Good, Fair, Poor or Not on site for each item. Fair or Poor needs a note and photo. Use Save item or Save & next item for selected photos, then continue through the rooms.
Step 5: Review and sign separately
Review missing items, ratings, notes and photos. Read Agree and sign before selecting Submit signed report. If a tenant submitted the report, review it and use Acknowledge and sign when offered.
Keep a reusable checklist
Customize report controls rooms and items for future reports. Check the rental before saving. Review the source and contents when using an existing template. Saving a template does not send a report.
Photo and save limits
Use readable JPG, PNG or WebP photos under 10 MB, up to 10 per item. Ratings and notes can save as you work; new photos need Save item. Read any error and confirm the saved state before leaving.
Review consent and deadlines
Read Terms of the condition report before sending to tenants: an eligible unfinished report may be completed as accepted as-is after its due date. Mark complete if no issues reported? authorizes automatic signing and acknowledgment when its conditions are met.
A self-assigned report starts as a draft without an invitation or signature. Check recipient, notification result and report status separately.
Manage saved reports
Use the actions available for the report's status, such as a reminder, due-date change, Download PDF or Compare. Signed reports retain their original due date. An elapsed acceptance deadline can also lock the date.
Review submitted observations as recorded. Follow up through Messages or maintenance when needed; acknowledgment is separate from changing the original answers.
Store an outside report
Use the upload action beside the appropriate Move-In, Move-Out or Periodic section. Check the file, type and name before uploading. An outside file is separate from completing and signing an online report.
Check the result
- The report records saved ratings, notes and uploaded photos. After successful signing, open its available preview or download and check the completion status.
FAQs
Why is Submit signed report unavailable?
Review the missing items and return to their rooms. Fair or Poor requires a note and photo; complete the items and save new photos before signing.
Do photos save automatically with a rating?
Valid ratings and notes can save automatically. Selected photos need Save item; check the saved status before leaving.
Why can I not send the report to a listed tenant?
A tenant with No email on file is disabled. Review the tenant details and the intended recipient before sending. Sending a request is not the same as completing or signing the report.
Why can I not change a due date?
Signed reports keep their original date, and an elapsed acceptance deadline can lock it. Read the message rather than changing the original evidence.