Review a payment dispute
Find the case, check the deadline and avoid duplicate refunds.
On this page
Keep the original payment reference, amount, date and any bank or processor notice. Check the existing balance before collecting again.
Step 1: Open Payment disputes
In Payments, open + New > Payment disputes. Match the listed case and amount to the original payment. Expand Event history to review recorded events.
Step 2: Check the response status
Choose Review response for the correct case. Rentari checks the processor’s current status and deadline. Follow any unavailable message; an old case entry does not prove a response is still allowed.
Step 3: Prepare the response
When available, use Prepare a response to enter Statement and relevant facts and choose supporting evidence. Check the card-dispute guide for file limits and final submission.
Step 4: Follow the result
Check the case, payment history and any bank adjustment. A submission accepted by the processor is not a decision in your favor. Keep the original records and reconcile any restored funds separately.
ACH reversals after a payout
A bank payment can be returned or disputed after an earlier deposit. Review the actual notice, original payment and any reopened balance. Do not assume the card evidence process is available for a bank return.
Payment settings > Change payout speed includes a reversal warning. Read it and the current estimate before saving. A speed change does not cancel an existing payment or reversal.
Avoid a duplicate refund
If a tenant reports an accidental payment, first confirm whether a refund or bank dispute already exists. Explain the current status before sending money outside Rentari. Two separate processes can otherwise return the same payment twice.
Card disputes
A cardholder may question a payment through their card issuer. Review the case for its reason, response deadline and any recorded financial adjustment. The card issuer controls the decision; Rentari cannot promise a result or completion date.
Bank disputes
A bank dispute or return may have different deadlines and response options from a card case. Follow the notice for that payment method. If Rentari cannot confirm an open response window, contact support; do not substitute a charge edit or credit for a dispute response.
Check the result
- The correct case, deadline and recovery notice are reviewed without duplicating a refund.
FAQs
Why is there no Review response button?
An old case may lack a usable dispute reference. Contact support with the original payment details instead of creating another transaction.
Can I respond after the deadline?
The response form requires a confirmed open deadline and an eligible processor status. Follow the displayed reason if submission is unavailable.
Does deleting a charge cancel a dispute?
No. A charge record and the processor case are separate. Preserve the history and follow the case instructions.
Is the disputed amount always the rent amount?
Not necessarily. Match the case amount, fees and recovery notice to the original payment; ask support about differences.