Rental applications and screening for renters
Understand the information you submit, the checks requested and where to follow progress.
On this page
Your application and any fee
An application collects the details you provide for a rental. Screening is a separate check of the requested information. The landlord’s setup can defer screening or change who pays.
Use the fee and terms shown in your own application. Do not assume that submitting always orders a report, that every applicant pays the same amount, or that every fee has the same refund rules.
What screening may include
The requested package may include credit, criminal or eviction information. Availability depends on the package, provider and applicable restrictions. Complete your own required identity and consent steps.
After you submit
- Open My applications using the same verified email.
- Expand Application details and documents to check Current stage and the screening states.
- Complete the next step offered. A submitted application, a returned report and a landlord’s decision are different milestones.
Check the result
- You can follow each application’s progress without treating a completed report as rental approval.
FAQs
Can I use the same application for another rental?
Open the application for the new rental and check its requirements. Do not assume an earlier submission or screening purchase automatically applies there.
Can a roommate complete my application or screening?
Each applicant uses their own identity, account and required consent. Household members may apply together, but their screening information remains individual.
Is the fee refundable?
Read the payment terms for your request. Refund eligibility depends on the payment, screening status and applicable rules; withdrawing alone does not establish that a refund was issued.
What if the landlord has not replied?
Contact the landlord or property manager for an update. They make the rental decision; Rentari’s progress indicator does not approve your tenancy.
Can I withdraw?
Contact the landlord promptly. If Withdraw is available in your application, review its confirmation and result. The withdrawal response explains any applicable refund outcome.
Why was I charged before a report was ready?
Check your receipt, request and current screening status. A payment and a completed screening report are separate events. Ask support about an unexplained charge before paying again.