Review billing and manage your subscription
Find your plan, update a billing card and download receipts.
On this page
Sign in to the account that owns the subscription. Billing is for Rentari purchases and renewals; rent payout accounts are under Rent payments.
Step 1: Open Billing
Go to Settings > Billing. Check your plan status, renewal amount and renewal or end date. Complimentary access shows No automatic renewal charge.
Step 2: Update your billing card
Under Payment method, select Add card or Edit card. Enter Cardholder name and the card details, review the notice, then select Save card. Check the saved card on Billing.
Step 3: Download a receipt
In Receipts, find the purchase by Date, Description and Amount. Select its Download receipt icon. If the row says Preparing, try later.
Step 4: Review plan choices
Select Manage plan, or View benefits for complimentary access. Compare features and choose an available plan. Review the unit count, price, billing interval and renewal terms before completing payment.
Step 5: Cancel or reactivate a plan
Use the Change or cancel your landlord subscription guide below. After cancellation, check the end date in Billing. If Reactivate plan is available, review the price and renewal date before confirming.
Step 6: Get help with an error
Read the error and select Try again if offered. For a charge you cannot identify, contact support and select Billing in Topic. Include your account email, receipt reference, charge date and amount.
Complimentary and Apple-billed accounts
Complimentary access does not need a billing card. If Payment method says Billed through Apple, manage the subscription and payment method in your Apple account.
Before your plan ends
Paid access continues until the displayed end date, then the account returns to the free plan. Review the paid features you use and your Rent payments settings before then. Your data stays.
Check the result
- Check the saved payment method, plan details or downloaded receipt after your action.
FAQs
Why do I not see monthly billing?
Use the billing options shown for your account. The subscription review shows its billing interval and total. Contact support if you need an option that is missing.
Why is my coupon not working?
If Have a coupon code? is available, enter the code and select Apply. Read its result and check the total before continuing. Contact support with the offer details if the discount is missing.
What if a payment failed?
Check your plan status and Payment method. Update the card if needed, then check the result. A saved card alone does not confirm that an outstanding charge was paid.
Why was I charged after cancelling?
Compare the charge date and receipt with the cancellation confirmation and end date. Contact support if they do not match. Review the refund guide for refund requests.
Does the subscription include every service fee?
Check each checkout. Screening, payment processing and other services may have separate charges.