Review an expired renter bank connection
Check the failed connection and available recovery before changing a payment method.
On this page
Check whether a rent payment is already Processing. Recovering a bank connection does not confirm that payment was retried.
Step 1: Identify the affected bank
Open Money > Payment methods. Match the bank name and account ending, then read the exact error or verification notice.
Step 2: Follow the action actually shown
If a pending setup offers Verify with Stripe, use it and complete that setup’s requested verification. Bank verification expired or Bank verification failed can show Recovery unavailable; this disabled control cannot reconnect the bank.
Step 3: Choose the next step
If recovery is unavailable, contact support with the masked bank, status and exact error. If you choose to add another method, use Add a method. New bank setup uses Bank account > Connect bank; if the bank is absent, use the offered card alternative.
Step 4: Review payment and autopay
After setup, reopen Payment methods and check the result. Review the original payment and Autopay separately. Before removing an old method, read the warning that autopay using it would stop.
Check the result
- You know which bank needs attention and whether verification, support or another method is the available next step.
FAQs
Should I remove and re-add the bank immediately?
First check the saved method, payment status and available action. Removing a method can stop autopay using it. The current renter screen does not provide a dedicated Reconnect button or manual bank-number form.
What if my bank password changed?
Check that you can sign in directly with your bank, and resolve any lock or security request there. Enter the current credentials only inside the secure bank connection form. Never send them to support.
Does reopening setup guarantee recovery?
No. Read the returned status. If the secure form fails or recovery remains unavailable, contact support before repeating the same setup or payment.