Prepare a work order for a maintenance request
Choose a contractor, review the email and send the repair details.
On this page
Step 1: Open the work order
In Maintenance, open the request and select Prepare work order.
Step 2: Choose the contractor
Use Select a pro, or choose Add a new pro. When no contact is saved, New maintenance pro opens first. Full Name and Email are required; Phone Number, Company Name and Category are optional. Save the contact to select it.
Step 3: Review the email
Add an Additional message and Spending limit if needed. Select Review email. Check the recipient, rental, repair details, photos and occupant contact information.
Step 4: Send when ready
Select Send work order from the review. Check the delivery result and recorded work-order details. If an error appears, correct it before trying again.
Manage saved contacts
Choose a saved contact and select Edit pro to change its details or use Delete Pro. Saving a contact does not send a message.
What the contractor receives
The email includes the repair context and a reply link. Internal notes and the AI conversation stay private. The contractor can use the reply page without a Rentari account.
After sending
Confirm availability, price and access directly with the contractor. Review replies on the request, update its status and use Activity for notes. Use Find a pro if you need a new contractor.
Check the result
- The request records the issued work order and any available delivery result.
FAQs
Does sending book or pay the contractor?
No. Sending shares the request. Confirm the appointment, work and payment separately.
What if I chose the wrong contractor?
Use Cancel work order when offered to stop further replies through that link. Contact the contractor directly about any work already arranged.
Can I save a pro without sending anything?
Yes. Save in the Add Pro dialog only stores the contact. Sending a work order is a separate action.