Set up tenant check-ins and review responses
Ask tenants how things are going and follow up on their feedback.
On this page
Check-ins collect feedback. Maintenance requests remain available separately.
Step 1: Choose when to check in
Open Settings > Advanced. Turn Tenant check-ins on if needed. Under When to check in, choose After rent payment, Monthly after the first month, or After payment and monthly.
Step 2: Save the timing
Choose Save timing. Rentari allows one check-in per tenant and lease each month.
Step 3: Read the responses
Open the lease Summary. Expand Lease details and check-ins, then find Home check-ins. Review the tenant’s answer and any comment.
Step 4: Follow up
Use Message tenant when available to ask about a concern. For a repair, check Maintenance or use Create repair follow-up and review the details before creating it.
What tenants can share
Tenants can choose Things are going well or Something needs attention, leave an optional comment and indicate that maintenance needs follow-up.
A check-in answer does not submit or complete a repair by itself. Track the actual request in Maintenance.
Turn check-ins off
Open Settings > Advanced and turn the Tenant check-ins switch off. The switch saves that change directly; Save timing is for timing changes.
Tenants can still submit maintenance requests when check-ins are off.
Check the result
- Your timing is saved, and available responses can be reviewed on the lease.
FAQs
Why is there no response?
The tenant may not have answered yet. Check the saved timing, current lease and portal access. An empty list is not negative feedback.
How do I refresh the history?
Choose Reload check-ins in the lease’s Home check-ins section.
Can I request a portal check-in?
Open Tenant check-ins on the tenant's profile and expand Request this month’s check-in. Check Current lease and Question for the tenant before Request portal check-in. A current portal account is required. This creates a portal request and notification; email delivery follows the separately configured monthly schedule.