Resolve landlord sign-in problems
Find the right account and recover from password, code, device approval or access problems.
On this page
Use the email for your landlord account. Keep that inbox available.
Check your account email
Open Rentari sign-in. Enter your Email address and choose Continue. Check spelling and autofill.
Use the address that receives your Rentari emails. If a renter workspace or account-creation screen opens, check the email before continuing.
- Enter your account email.
- Continue opens the next sign-in step.
If you use Google, Apple or Facebook
Choose the provider you used to create the account. Use the same provider identity. Apple and Facebook appear only when available.
Apple Hide My Email may use a relay address. Use the original Apple identity, then check your Rentari profile email after signing in.
- Use your original sign-in provider.
If the email is wrong
Check your other inboxes for Rentari messages. If the account email has a typo or you cannot access it, contact Rentari support.
Reset your password
- Choose Forgot password? at the password step.
- On the Email tab, enter your Email address and choose Send reset link.
- Open the Rentari reset email. Enter New password and Confirm password, then choose Update password.
- Return to sign-in and use the new password.
- Open Forgot password? to recover access.
- Choose the Email recovery tab.
- Send reset link requests the recovery email.
If the reset email does not arrive
Check the account email, spam folder and inbox filters. A request confirmation does not confirm delivery.
Request a new link if the old one has expired. Follow any waiting period shown. Use Text message recovery with your saved phone, or contact support if you cannot receive email.
If you were invited to a team
Open the invitation sent to your own email. Sign in with that account and follow the invitation steps.
Ask the owner to resend a missing or expired invitation. Resetting a password does not accept an invitation.
Complete verification
We email the code first. To get it by text, choose Text me instead on the code screen. Texts go only to the phone saved in your profile.
Enter the six-digit code and choose Verify and continue. The code expires in 10 minutes.
Choose Resend code after the wait shown, or Email it instead after a text. Contact support if you cannot access either destination.
- Text me instead sends the code to your saved phone.
Approve a new device
If Approve this device appears, check your email. Review the device details and choose Yes, it was me only if you started the sign-in. Return to the waiting tab.
Use Resend email or Text me a code when available. Start sign-in again if the approval link expires.
For an unfamiliar attempt, do not approve it. Choose Block it when shown, reset your password and contact support.
If access is blocked or the account was deleted
Contact support with the exact message. A password reset does not remove an account block, restore deleted records or grant a missing role.
If you are asked to change your password
Follow the instructions shown. Choose a unique password. Use the reset guide if you cannot remember the current password.
Check your portfolio
After sign-in, check your profile email and landlord portfolio before changing any information.
Check the result
- You can open the intended landlord account and portfolio.
FAQs
Why can I still not sign in after a password reset?
Check the email and sign-in method. Complete any code or device approval. Check whether a team invitation or account block needs attention.
What if the code goes to my old phone?
Use the email option when available. Contact support if both destinations are inaccessible.
Can I use the same account in the app?
Use the same account identity and follow the app prompts. Its button labels may differ from the browser steps.
What should I send support?
Send the account email, error, approximate time and browser or app. Never send passwords, codes or reset links.