Review tenant feedback after a repair
Check whether the repair solved the problem and record any follow-up.
On this page
Open the correct maintenance request and check what work was completed.
Step 1: Confirm the work
Open Maintenance and use Quick view for the request. Choose Resolve request and review the confirmation. If a tenant-notification choice appears, check it before confirming. When no tenant is on the request, there is nobody to notify. Choose Not yet to leave the request unchanged.
Step 2: Ask the renter to review the result
Renters can open their Maintenance view and use the available reply or feedback action. Describe whether the problem is fixed and add relevant photos when needed.
Step 3: Review the feedback
Read the saved replies and feedback on the request. Follow up on any remaining problem. If the issue is still unsafe or unresolved, the renter should contact the manager directly.
Contractor ratings
When finished work is ready to rate, renters can open Your reviews and choose Rate the work. Use the rating action on the request and check that the feedback was recorded.
A contractor rating and feedback about an AI answer are separate from confirming that the repair is complete.
Check the result
- The request reflects the repair outcome and any work still needed.
FAQs
The request is resolved, but the problem remains. What should I do?
Contact your manager with the request reference and current problem. Use the offered reply or new-request route.
Where can renters find their ratings?
Open Your reviews and read What you rated. Finished jobs awaiting feedback offer Rate the work.
Does leaving a rating close the request?
Do not use a rating as proof of completion. Check the request status and confirm the actual repair separately.