Use Luna for maintenance requests
Review the reported issue and Luna guidance before deciding what to do.
On this page
For immediate danger, use local emergency help rather than waiting for a portal reply.
Step 1: Read the guidance
Open a maintenance request and find Luna maintenance guidance. Review What was reported, Likely cause, Why this urgency and Do this next when shown. A Maintenance guide label identifies guidance based on the request text.
Step 2: Review the tenant conversation
Expand The tenant's conversation with the assistant when available. Check what the tenant reported and tried before asking for more details.
Step 3: Choose the next action
Compare the advice with the actual issue. Use the request controls to contact the tenant or prepare work. Helpful, Not helpful and Run again are available for reviewing the guidance.
What tenants see
Tenants choose Add a new request and describe the problem to Luna, including its location, urgency and photos. They review the draft before Send request. I would rather fill in a form opens the manual form.
Get useful guidance
Keep the request description, photos and rental details accurate. Where offered, question buttons explain cost, urgency, responsibility or the type of professional to contact. Check these suggestions against the actual repair and lease.
Check the result
- You have reviewed the guidance and chosen the next repair action.
FAQs
Does Luna hire a contractor or decide who pays?
No. Guidance can be wrong. You decide how to investigate and arrange the repair; estimates and responsibility suggestions are not final decisions.
Can tenants skip the conversation?
Yes. Rentari offers a manual form. The tenant still reviews and sends the request.
Why is a chat or recommendation missing?
Only available information appears. A manually entered request may have no saved tenant conversation. Read Details and contact the tenant if more information is needed.