What rent reminder emails do tenants receive?

When emails are sent

New-charge notices and scheduled reminders serve different purposes. Reminder timing depends on your configured schedule, enabled channels and any required approval. Check your reminder settings for the dates that apply.

New charge

The notice identifies the charge, amount and due date when available. One-time charges use View and pay; recurring-charge notices use View your charges to open the renter’s payment page.

Upcoming payment

Before-due reminders explain when rent is due and the amount to check. The subject may say rent is due soon, tomorrow or in a number of days.

Payment due today

A due-date reminder tells the tenant rent is due today. The payment link lets them review their current balance before paying.

Past-due payment

An overdue reminder identifies the outstanding rent. Any late-fee information should reflect fees already applied; receiving a reminder does not itself add a fee.

After the tenant pays

Check the charge’s current balance and payment status. Record payments received outside Rentari so the balance is accurate. If a payment is processing, review that payment before requesting another one.

Check the result

• Tenants can use the email’s payment link to check the balance and payment details in Rentari.

FAQs

Can I review an email by choosing Send reminder?

No. Send reminder on an eligible charge sends the email. Check the tenant, charge and outstanding balance before using it.

Why did a tenant receive a reminder after paying?

An outside payment may not be recorded, or an online payment may still be processing. Check the original payment and the remaining balance before sending another reminder.

Are the timing and wording always the same?

No. Scheduled messages depend on your reminder configuration and the charge’s due date and status. Use the related reminder settings guide to review the schedule.