Request deletion of your landlord account
Save the records you need and send an account-deletion request for review.
On this page
Step 1: Save records you need
Go to Settings > Advanced. Under Export my data, select Export and keep the downloaded file private.
Step 2: Open the request
Go to Settings > Account. Under Account deletion, select Request deletion.
Step 3: Choose what happens to your information
Select a Reason and complete Tell us more. Under Your information, choose Delete eligible information or Get a copy before deletion. Read What happens to my information?.
Step 4: Send the request
Enter Confirm your account email. Read and select the acknowledgement, then choose Send request. Correct any errors shown.
Step 5: Check the status
Look for Request pending under Account deletion. To cancel a pending request, select Withdraw request.
For renters using the app
Open Settings > Account deletion > Request account deletion. Choose Reason for deletion and complete Tell us more. Under Your information, choose Delete eligible information or Get a copy before deletion.
Enter Confirm your account email and select the acknowledgement. Choose Send deletion request, then confirm the same action. Look for Deletion request received.
If you cannot sign in
Email privacy@rentari.ai with your account email and the help you need. Include your Rentari account number if available. The team may ask you to verify your identity. Keep passwords and sensitive documents out of ordinary email.
Check the result
- Request pending means the request was received for review.
FAQs
Does this cancel my subscription?
A deletion request does not cancel renewals during review. Use Settings > Billing and the subscription-cancellation guide for that.
Why is the deletion option missing?
The landlord web control is for the account owner. Check the signed-in account, or contact support if you cannot reach it.
When will the request be completed?
Follow the review response. Rentari’s Privacy Policy says requests are handled within the time required by applicable law.