Help a tenant with autopay
Explain automatic payments and help tenants check their own settings.
On this page
Open the correct lease and recurring rent charges. The tenant manages their payment method and authorization.
Step 1: Check the rental
Confirm the tenant is using the intended lease and that recurring rent is set up. A lease billed only through individual charges may show autopay as unavailable.
Step 2: Point the tenant to Autopay
Ask them to open Money > Autopay. Due-date rent autopay shows On or Off, with Set up autopay or Turn off autopay when available.
Step 3: Review actual payments
Check payment activity separately. An enabled schedule does not confirm that money has reached your account.
Custom charges and timing
When available, Customize charges and timing opens Set up automatic payments. The tenant selects Rental, Recurring monthly charges and Process before each due date, then chooses Review schedule and Save draft.
Saving a draft does not authorize payments. The tenant must review the saved payment method, fees and authorization. Activation may be unavailable.
Amounts and lease changes
The custom schedule covers the selected charges’ full remaining balances. It does not offer a custom partial amount. After a change to the lease or recurring charges, ask the tenant to review their saved schedule.
If a payment fails
The custom-payment dialog states that failed automatic payments are not retried automatically. Ask the tenant to check Payment history and Manage payment methods, then address any balance still due. Check processing activity before another attempt.
Check the result
- The tenant knows where to review their schedule, and you can check the actual payment status.
FAQs
Can I manage the tenant’s bank connection?
Ask the tenant to use Manage payment methods in their own account. Do not request their bank sign-in details.
Does autopay remove payment fees?
The payment preview shows any fee the tenant pays. Review it before authorization.
Can roommates choose separate amounts?
The custom schedule selects full remaining charge balances. The lease’s Allow partial payments switch applies to manual payments.