Set up marketing call forwarding
Give each property a separate number for incoming rental calls.
On this page
Use an eligible paid plan and verify the portfolio owner’s US or Canadian phone.
Step 1: Open Marketing phone
Go to Properties and select the rental. Open the Marketing tab, then choose Marketing phone.
- Open Marketing phone to review this property’s number and forwarding status.
Step 2: Review the requirements
Read the number status. Follow Verify your phone or Explore paid plans if shown. If service is unavailable, try again later.
- Read the current number status and plan requirement.
- Explore paid plans is shown when this account needs eligible plan access.
Step 3: Set up forwarding
When available, choose Set up & enable forwarding. Wait for the result, then check that the dialog shows Forwarding is on and the correct destination.
Step 4: Check your listing
Open the Rentari listing and check its marketing number. Copy the number into outside advertisements you manage if needed.
Where calls go
Calls go to the portfolio owner’s verified phone, not the listing’s custom contact. Verifying a new owner phone updates the destination. Multiple units in one property share one marketing number.
When a renter calls
Rentari rings the verified phone for up to 25 seconds. Your phone’s voicemail may answer. Rentari also attempts to text the owner the property and caller’s number, when available. A direct callback from your own phone can reveal your number.
Text messages to the marketing number
Use the marketing number for calls. Incoming renter texts are not forwarded by this call-forwarding feature.
Pause or resume forwarding
Choose Pause forwarding to stop calls and hide the number on Rentari listings. Callers hear an unavailable message, and the number stays reserved. Choose Enable forwarding to resume when eligible. Contact support to permanently release a reserved number.
When marketing ends
Forwarding may continue for up to seven days after a marketed property becomes inactive. The number then stays reserved. A manual pause, lost paid-plan access or an unverified owner phone stops forwarding sooner.
Check the result
- The property shows its saved forwarding state and destination.
FAQs
Can I choose my marketing number?
Rentari assigns a US number, looking for a local number when available. Each property has its own number.
Does forwarding change my saved listing contact?
No. The active marketing number is displayed instead. Pausing it hides the public phone rather than exposing the saved personal number.
Why is forwarding unavailable?
Check the displayed message, paid-plan access and the owner’s verified phone. Temporary service problems can also prevent setup.
Is this the maintenance phone line?
No. This number is for rental inquiries. Maintenance phone intake is separate.