Resolve rental emails after moving out
Ask your former landlord to check payment reminders, and update your optional notification preferences.
On this page
Step 1: Check what the email is about
Read the rental address, charge and date in the message. If it is a payment reminder, compare it with your payment history.
Step 2: Contact your former landlord
Ask the landlord to review your move-out date, lease status, recurring charges and any unpaid balance. If you paid outside Rentari, give them the payment date and reference.
Step 3: Change optional notifications
In the renter portal, open Account Settings > Notifications. Turn off the optional categories you no longer want, then select Update preferences. Look for Saved.
Which notifications can I change?
Notifications includes Messages from Rentari, Rental notifications and Messages from the landlord. Turning off landlord message alerts does not remove messages from your inbox.
Text alerts is a separate preference. Turn it off there, or reply STOP to a text. Email and text preferences do not remove a charge or close a lease.
Emails that stay on
Account, security, payment, billing and required legal notices remain on. Payment emails can continue while the relevant rental or charge record needs attention. Ask your former landlord to check it.
Check the result
- Your landlord has the details needed to review the old rental. Saved notification preferences control optional alerts.
FAQs
Can I stop payment reminders by turning off notifications?
Optional notification preferences do not turn off payment notices. Ask the landlord to check any remaining charge and payment record.
What if the email refers to someone else?
Contact support with the message details so they can investigate the account link. Do not send passwords or full payment details.
Should I delete my account?
Resolve the rental or charge issue first. Account deletion is a separate request and does not replace a move-out or payment correction.