Correct a recipient on an e-sign request
Check the saved recipient, then correct the draft or replace the active request.
On this page
Confirm the document, current status and corrected contact details before making a change.
Step 1: Check the contact details
Open the tenant profile. Before portal setup, you can edit Email. After setup, the tenant manages their portal email. A profile change does not replace the email already saved on a sent request.
Step 2: Open the request
Open E-sign tracker and select the document. Check Signers, the recorded emails and who has already signed.
Step 3: Correct an unsigned draft
For a prepared PDF draft, choose Edit fields. Review each signer role, Name and email, including additional signers. The landlord role uses your account email. Review the field assignments, then select Review & send.
Step 4: Replace an active request when needed
A sent request cannot be edited in place. If replacement is needed, use Cancel request in the tracker and read its confirmation. On the request detail, Cancel this document opens a panel; review the warning and Why are you cancelling it? before choosing Cancel it. Cancellation stops outstanding links. Prepare a corrected request and review it before sending.
Check the result
- The replacement request names the intended signers. The old request history remains available.
FAQs
Will a reminder fix an incorrect email?
No. Send a reminder uses the existing request. Check the recorded recipient first.
I changed the document text. Why is the signer still wrong?
Names written on the page and the request recipient list are separate. Check Signers and their email addresses before sending.
Can I change a completed signature?
No. Keep the signed document intact. Use a separate corrected agreement or follow-up request when appropriate.