Resolve a 403 Forbidden page error
Identify an access refusal, check the right account and give support the details needed to investigate.
On this page
Save any available draft before reloading or signing out. Note when the error appeared and what you were trying to open. A 403 means access was refused; it does not identify the cause by itself.
Step 1: Record the error details
Keep the visible error wording, page address and approximate time with your time zone. If the page mentions Cloudflare or shows a Ray ID, record that too. A security service can refuse a request before the app opens; a 403 can also come from an account or page-access check.
Step 2: Reopen the page from Rentari
Reload the page once. If it still fails, open the Rentari Help Center and choose Landlord login or Renter login for the area you need. Complete normal sign-in if prompted, then use that area's navigation to find the page instead of an old bookmark or another person's private link.
Step 3: Check the account or compare the browser
For an account-permission message, confirm that you are using the email and account intended for that record. Signing in again cannot grant access to someone else's private data. For a Cloudflare or browser-level block, try the same page in another current browser. If permitted, compare a trusted network you control and note whether the result changes.
Step 4: Use browser cleanup only when needed
If the problem appears limited to one browser, follow the related guide Fix display, browser or loading problems. Start with its reload and comparison checks. Save drafts before clearing Rentari site data, which can sign you out. Clearing cookies will not grant missing permissions or guarantee that a security block is removed.
Step 5: Report a persistent block
Choose Contact support below. Select Technical support in Topic, enter Your name and Email, and describe the problem in Message. Include the page address, error wording, time and time zone, device/browser, any Ray ID, network type and the checks you tried. Remove sign-in codes or tokens from copied links. If the Contact page is also blocked, email info@rentari.ai with the same details.
Check the result
- The intended page opens through normal access, or you have the error details ready for support. A successful retry does not confirm that a previous submission was saved.
FAQs
Does 403 mean a record was deleted?
No. It reports an access refusal, not a deletion result. The page wording and intended account help support distinguish a security block from a permission problem.
Should I disable security to bypass the error?
No. Keep required security protections enabled and use normal account access. On a managed device or network, ask its administrator for help. Report persistent blocks to Rentari support.