Customize your rental application
Choose background questions and add your own questions.
On this page
Review the restrictions for every affected rental before enabling background questions.
Step 1: Open Application settings
Go to Settings > Application. Review Background Questions and the notes beside each question.
Step 2: Set the background questions
Use each question’s switch to select Ask or Don’t Ask. The switch saves immediately. Complete the displayed rules acknowledgement before enabling the criminal-history question.
Step 3: Add your questions
Under Custom Application Questions, choose Add question. Add up to four questions, with 300 characters per question. Edit the text or choose Remove, then Save questions.
Step 4: Preview the form
Choose Preview application to check the saved wording before inviting someone to apply.
What these controls change
These are account-wide application questions. Use the offered controls; this page does not rearrange the standard form.
Application questions and pre-screener questions have separate settings.
Check the result
- The saved choices and custom wording appear in the application preview.
FAQs
Does an answer reject an applicant?
No. Background answers do not make an automatic application decision.
Why is Save questions disabled?
It becomes available after the custom question text changes.