How to know when someone applies to your rental
Check the saved application status, even if you missed a notification.
On this page
Have the applicant's name, email and rental ready.
Step 1: Find the person
Open Renters > Applicants. Choose the rental and find the applicant. Clear search or rental filters if they are not visible.
Step 2: Read the application status
Open the profile and review the application status and Renter journey. An invitation, draft or delivery result is not a submitted application.
Step 3: Review screening separately
Read the application and available documents, then check the screening status. Submitted answers do not mean a screening report is complete.
Notifications
Check your account notification preferences if an application is visible but no message arrived. Review any received notification, then open the saved applicant record to confirm the rental and status.
Notification delivery is separate from application progress. Use the account and device settings available to you for each offered channel.
If you cannot find the application
- Ask which rental and email the applicant used. Confirm that they submitted the application rather than only starting it.
- Clear Applicants search and rental filters. Check Archived if the person was archived.
- If the person was moved to a tenant record, check that record. Keep a lead or pre-screener separate from the full application.
- If the record is still missing, contact support with the applicant's name, email and rental. Do not ask them to submit a duplicate before checking.
Check the result
- You can identify the submitted application and any separate screening steps still outstanding.
FAQs
Do I need an email notification to review an application?
No. Open the saved applicant record directly and read its status.
Does a completed pre-screener count as an application?
No. Review the application record separately.
Can the application be submitted while screening is pending?
Check the two recorded statuses separately. A completed application does not establish that the screening report is ready.
Does a payment or invitation prove submission?
No. Use the saved application status to confirm what the applicant completed.