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Fix display, browser or loading problems

Try quick loading checks, then use the instructions for your browser to clear cache or site data when needed.

Save unfinished work and note the page URL, error and any request reference before reloading, closing the browser or deleting data. Make sure you can sign back in.

These steps are for the Rentari website in a browser. Clearing browser data does not reset an installed mobile app. For text that is clipped or too small, use the related text-display guide.

Use an up-to-date browser and operating system. Interactive controls need JavaScript and other page resources to load. If your browser or a managed device reports that content is blocked, record that message and compare the same page in another current browser. Keep required security protections enabled; ask the device or network administrator about restrictions.

If you opened Rentari inside another app, such as a social or messaging app, open the same link directly in your usual browser. Browser cleanup applies to the website, not the installed Rentari app. Use the account area intended for your landlord or renter role; if an option is absent in the app, check the website before assuming it is unavailable to your account.

Browser instructions and official help

Browser labels can change with updates. Use the official help for your version if a named option differs.

Step 1: Try a normal reload

Check your connection, then reload the affected page once. After saving unfinished work, you can also try Ctrl+Shift+R in Chrome, Firefox or Edge on Windows, or Command+Shift+R in Chrome or Firefox on Mac, to request fresh page files. If a save, application or payment was already in progress, reopen its existing record and check the result before trying again. A page that looks stuck may still have submitted successfully.

Step 2: Compare the same page

Use a current browser version. On your own device, try the same URL in another browser or a private window, signing in normally if required. Compare the same record. Private browsing uses different cookie and extension rules, so a different result is a clue rather than proof of a cause.

Step 3: Choose what to clear

Cache holds copies of page files; cookies and other site data can hold sign-in state, preferences and browser-only work. Start with the narrowest option that fits the problem. Use the browser instructions below, check the selected site, categories and time range, and cancel if the scope is broader than you intend.

Chrome on a computer

To remove cookies and stored data for the affected Rentari site:

  1. Open the three-dot menu, then Settings, Privacy and security and Third-party cookies.
  2. Choose See all site data and permissions. Search for the exact website domain shown in your Rentari address bar.
  3. Review the matching entry. Choose its Delete control and confirm Delete only for the intended site.

Firefox on a computer

  1. Open the affected Rentari website and choose the padlock or shield beside the address bar.
  2. Choose Clear cookies and site data. Review the site and confirmation before removing its data.
  3. If that option is absent, open Settings and Privacy & Security (or Privacy and security). Find Cookies and Site Data or Browsing data, then the control for managing or clearing data for specific sites. Search for the Rentari domain and review the selected entries before confirming.

Edge on a computer

  1. Open Settings and more, then Settings and Privacy, search, and services.
  2. Choose Cookies, then See all cookies and site data. Search for the affected Rentari domain.
  3. Expand the matching site and use its Delete control. Review the site before confirming.

Safari on Mac

  1. In Safari, choose Safari, Settings and Privacy.
  2. Choose Manage Website Data. Find and select the affected Rentari website.
  3. Choose Remove for the selected entry and review any confirmation. Remove All affects every listed website.

Safari on iPhone or iPad

The browser-wide option below removes cookies and cache while keeping browsing history. It affects other websites and can sign you out. Use it only after the quick checks and after saving needed work.

  1. Open the device Settings, then Apps and Safari. On older versions, Safari may appear directly in Settings.
  2. Open Advanced, then Website Data.
  3. If you intend to remove all stored website data, choose Remove All Website Data and confirm Remove Now. If you only want Rentari data removed and cannot identify a site-specific option, stop and use Apple help or contact support.

Chrome on Android

  1. Open the affected Rentari website in Chrome.
  2. Tap Page info beside the address, then Cookies and site data.
  3. Use Delete beside the stored data and review the confirmation for the intended site.

Chrome on iPhone or iPad

These controls clear the selected data categories across websites, not just Rentari.

  1. Open the three-dot menu in Chrome and choose Delete Browsing Data.
  2. Review Time Range, then open Browsing Data. For cache, select Cached Images and Files. Select Cookies, Site Data only if you intend to remove stored sessions and site data too. Leave unrelated categories unselected.
  3. Choose Confirm to return to the review, then Delete Browsing Data if the selection is correct.

Return to the same Rentari page

A page that still fails after clearing data may have a different cause. Stop repeating the cleanup and collect the details below.

  1. Reopen the browser and return to the same Rentari URL.
  2. If prompted, sign in to the same account through the normal Rentari sign-in page.
  3. Check the original screen and existing record. Recheck saved status before repeating a save, application or payment.

Report a persistent problem

Choose Contact support below. On Contact, choose Technical support in Topic. Include the page URL, device, browser and version, approximate time, exact error and which checks you tried. Say whether the whole page fails, only one control fails or text is clipped.

Remove private tenant, payment, identity and account details from screenshots. The form has no attachment control; describe the issue and ask support how to share a redacted image. A confirmed request reference records receipt, not resolution.

Rentari Contact form with Technical support selected in Topic and blank name, email, phone and message fields.
Choose Technical support in Topic and describe the browser issue in Message. This crop shows the fields and receipt hint; verification and Send message are below it.

Check the result

  • The affected screen works again, or you have the details needed to report the remaining problem.
  • Any successful save, application or payment is confirmed from its own record rather than inferred from a page reload.

FAQs

Should I keep clicking Save while the page is stuck?

No. Reload the existing record and confirm the outcome first. Repeated attempts can create confusing or duplicate work.

Does clearing cookies remove my account?

No. It removes local browser data and can end your session. Account deletion has a separate explicit workflow.

What should I do about a 403 or access-blocked page?

Record the exact URL, time and displayed message. Verify you are opening the intended Rentari route and sign in when required. If the error persists in a current browser, contact support with those details. Do not bypass a browser certificate or security warning.

Contact support

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Photos or documents will not upload on mobile Sign-in code missing or expired Contact Rentari support with the right details Resolve unreadable or missing page text Resolve a 403 Forbidden page error

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