Update your landlord contact information
Change your name, email, phone number, company details or mailing address.
On this page
Sign in to your own landlord account. Keep access to the email address and phone number you want to use.
Step 1: Open your profile
Go to Settings > Account and select View profile. Your profile shows your name, email and phone number.
Step 2: Update your name
Select Edit beside Name. Enter your First name and, if needed, Last name, then select Update. Check the updated name on your profile.
Step 3: Change your email
Select Edit beside Email. Enter the new address in New email and Confirm new email, then select Request email change. Open the link in your new inbox and follow the confirmation steps.
Step 4: Update and verify your phone
Select Edit beside Phone number. Enter your number, choose an available Text message or Phone call option and select Send code. Enter the six-digit Verification code, then select Verify. Check for Verified on your profile.
Step 5: Update your company or mailing address
Return to Account. Under Company, choose Add company or Edit company to open Company profile. Use Add or Edit for Company name or Company phone, then select Save for that field. For Mailing address, choose Add mailing address or Edit, complete the address fields and select Update.
If the email change is not complete
Check the spelling of the new address and its spam folder. Reopen the email form to review Pending email change. Use Resend verification link when available; earlier links stop working.
Use Cancel pending change to keep your current address. To correct the new address, enter it in both fields and choose Replace pending request. If the result is unclear, close and reopen the form before trying again.
Profile details and listing contacts
Your personal name identifies you in Rentari messages and leases. Company name supplies your business identity on listing and application pages. Company phone is separate from your sign-in phone.
Check the contact information on each listing after a change. A listing with its own contact phone can keep that separate number.
Check the result
- The saved name, verified phone or mailing address appears in Account. An email change is complete only after confirmation.
FAQs
Why can I not save an email address?
Check that both email fields match. If the address is already used by another account, choose a different address or contact support.
Why is phone verification unavailable?
An unavailable delivery option cannot send a code. Try an available option or return later. Contact support if you still cannot verify the number.
Can a team member update their own name?
Yes. View profile edits the signed-in person. Company and mailing-address changes are limited to the account owner or an authorized Admin.
Does this change my subscription or payment account?
These contact forms do not manage subscription billing or the bank account used to receive rent. Open the relevant settings separately.