Find a tenant’s payment receipt
Check the original payment and its receipt status.
On this page
Step 1: Find the payment
Open Payments > Charges and find the relevant paid charge. Open its details and check the tenant, amount, method and date.
Step 2: Open the receipt
Choose Receipt when available. If the page says the payment is still processing, wait for the payment’s final status. A processing page is not a final receipt.
Step 3: Resolve a missing receipt
Check the account email and spam folder. If the payment completed but its receipt is missing, contact support with the payment reference and date. Do not pay again to generate a receipt.
Online and outside payments
Successful online payments can generate an emailed receipt. Check the actual payment outcome and recipient rather than assuming every household member received it.
When recording an outside payment, Send the tenant a receipt? lets you choose Yes or No. The receipt describes the payment you recorded; Rentari did not move that outside payment.
What the receipt shows
Review Payment ID, Date paid, Method and the amount applied to the charge. Processing pages show Date submitted instead. Estimated deposit information is separate from the payment receipt.
For tenants
Open Money and find the payment in Payment history. Use the receipt or payment-detail action offered for that payment.
Check the result
- The receipt describes the recorded payment and its actual method.
FAQs
Does a receipt prove the bank deposit is complete?
No. Check the separate payout or deposit status.
Can every roommate receive the same receipt automatically?
Do not assume so. Check the recorded payer and receipt recipient.
Can an unrecorded outside payment have a Rentari receipt?
The actual payment must first be recorded accurately. Follow the outside-payment guide.