Contact Rentari support with the right details
Choose a support channel, describe the issue and check that your request was recorded.
On this page
For rental approval, lease terms, rent amounts, repairs or agreed charge adjustments, contact your landlord or property manager.
Have your account email, the affected page and any relevant rental, invoice or payment reference ready.
Choose a support option
| Option | How to use it |
|---|---|
| Contact form | Open Contact and choose the topic that best describes your question. You can open this page without signing in. |
| Write to info@rentari.ai for account or product questions. Include an existing request reference if you have one. | |
| Phone | Call (346) 788-1988. The Contact page lists Monday to Friday, business hours (Central Time). Check that page for current availability. |
| AI assistant | On the Contact page, choose Open AI assistant for the Rentari.ai Copilot panel. This is AI assistance; opening it does not confirm that a human support request was recorded. |
Step 1: Open Contact and choose a topic
Open Contact. The Billing help and Tenant support shortcuts select those topics in the form; Sales & demos selects the sales topic. For a problem using Rentari, choose Technical support in Topic. Topic is optional, but choosing one helps route your message.
Step 2: Complete the required fields
Enter Your name, Email and Message. Use an email address where you can receive a reply and identify the affected account if it uses a different address. Phone (optional) can be left blank. In Message, explain the page, what you tried, the exact error and when it happened.
Step 3: Include useful references safely
For a payment question, include its amount, date and reference. For a listing issue, include the listing URL. Do not send passwords, one-time codes, full card or bank numbers, identity files or private access codes. The form has no attachment control; describe the issue in Message and ask support how to provide a redacted screenshot if needed.
Step 4: Send and read the receipt
Complete any verification shown, then choose Send message. Correct any highlighted required field. Keep the request reference only when the page confirms that the request was received and recorded. Read the status beside it, including any service-area message. A recorded request does not mean a person has reviewed it, the issue is resolved, a call is booked or an email has reached your inbox.
Step 5: Recover from an uncertain result
If the connection is interrupted or receipt is unconfirmed, keep your message and retry the unchanged request as the form instructs. That retry checks the same request instead of intentionally creating another ticket. If verification will not load or the problem continues, use info@rentari.ai and include any displayed reference. Check the actual payment or rental record before repeating a separate action whose outcome is uncertain.
Check the result
- You have chosen the correct contact and supplied the details needed to investigate.
- For a submitted form, keep the confirmed request reference and its status. Without confirmation, receipt remains uncertain.
FAQs
Should I send my password or full card number?
No. Do not send passwords, one-time codes, full payment details or sensitive identity files through an ordinary support message.
Does contacting support perform the action for me?
No. A request is not confirmation of a refund, deletion, booking or delivery. Follow the response and verify the actual record.
The assistant or support chat button is missing. How can I get help?
Use Contact, info@rentari.ai or the phone number listed on Contact. On your own device, check whether an extension blocked the widget and try a current supported browser. Do not weaken security settings just to load a chat. The AI assistant is separate from confirmation that the contact form recorded a support request.
Can I contact support if I cannot sign in?
Yes. Open the public Contact page, enter a reachable email address and describe the sign-in problem. Identify the affected account without including its password or one-time codes.
I have a reference but no confirmation email. Was my request received?
Read the status displayed with the reference. A confirmed receipt means the form recorded the request, including any service-area limitation it shows. Email accepted for sending does not prove inbox delivery. Keep the reference, check your spam folder and use that reference when following up. Do not assume the issue has been reviewed or resolved.