Manage maintenance requests
Find requests, share updates and keep the repair history together.
On this page
Check the rental and reported issue before arranging work.
Step 1: Open or create a request
Open Maintenance. Use Search requests or Filters, then select a request. To add one, choose New request. Complete the rental and repair details, then select Create request. Dashboard also has a Create request shortcut.
Step 2: Review the issue
Read Details, request photos, access information and Tenant contact. Review Luna maintenance guidance and the tenant conversation when available.
Step 3: Contact the tenant
When a tenant is attached, use the message icon beside Tenant contact to open the conversation. Continue follow-up in Messages.
Step 4: Arrange the repair
Choose Prepare work order to review an email for your contractor. Need someone new? Use Find a pro when offered. Confirm the appointment directly with the professional.
Step 5: Keep notes and files
Under Activity, select Add note. Enter your update and optionally attach a file. Notes stay private. If Share with tenant is offered for an associated tenant, select it only when you intend to share, then choose Add note.
Step 6: Update the status
Open the current status menu and choose the appropriate next state. For Resolved, review the tenant notification choices before confirming. Check the updated status and Activity.
Where requests come from
Tenant submissions, landlord entries and Dashboard shortcuts appear in the same maintenance workspace. Use the rental filter to focus on one property, or Group by rental to organize the list.
What each status means
New awaits review. Open needs attention. In progress means work is underway. Dismissed closes an issue without a repair. Resolved records that the work is finished. The menu shows the next states available for that request.
Check the result
- The request keeps its details, updates and repair status together.
FAQs
Why can I not find a request?
Clear the search and filters, then check Archived. A resolved or dismissed request can be archived and restored; archiving keeps its history.
Must tenants use the assistant?
No. In Rentari, tenants can choose I would rather fill in a form and review their request before selecting Send request.
Does a work order mean the repair is finished?
No. Confirm attendance, the completed work and any invoice separately.
Can I manage requests on my phone?
Use Rentari in your phone browser. Open Maintenance from the menu and select the request.