Document move-in condition
Add existing damage to the move-in record while the displayed entry window is open.
On this page
Use the account linked to your lease. Check the displayed reporting window and keep your own dated notes and photos.
Step 1: Check the window
Open Move-in condition. Read the entry-window notice. If no lease with a start date is on file, ask your landlord to check the linked lease.
Step 2: Record one condition
Enter Where and What is wrong with it. Add a clear photo with Take or choose a photo if helpful. Select Add to the report to save that item.
Step 3: Check the saved item
Look under On the record for the location, description and any photo. Repeat for other conditions. Remove is offered only while the window is open.
What this record covers
This page records conditions noticed at move-in. Add an item for each affected room, surface or fixture. It is not a whole-home rating checklist; a blank entry does not establish that an area was checked or in good condition.
After the window closes
Saved entries stay on the record. Use Report it as maintenance for an issue you find later and tell the landlord when you observed it. The app window does not determine every rental deadline or responsibility for damage.
Check the result
- Successfully saved conditions appear under On the record and are visible to the property team.
FAQs
Do I submit one final report at the end?
Each Add to the report saves one condition. Check the saved entries after each addition; the current page has no final sign-and-submit step.
Can I change an item after the window closes?
The page no longer offers Add or Remove. Contact your landlord about a correction and keep supporting records.
Does a photo guarantee a deposit refund?
No. A clear dated record helps document condition. It does not decide a later deposit or damage dispute.