Create a group conversation
Message eligible residents together, or send tenants an announcement with separate replies.
On this page
Before you start
- Decide whether replies should stay private or be shared with every group member.
Step 1: Open Group conversations
Open Messages and choose Group conversations from the sidebar. On a smaller screen, open Menu first. Choose New group.
Step 2: Name the group
Enter a Group name that helps residents recognize the conversation.
Step 3: Choose the residents
Select at least two eligible residents under Choose residents. Everyone selected can see the group membership, messages and attachments. Review the names before choosing Create group.
Step 4: Send your message
After the group is created, write in Message and choose Send to group. Check the conversation for the sent message and any error before trying again.
Send individual messages instead
Use this flow when each tenant should reply privately. Email is queued for each recipient, with an inbox copy when available; a queue confirmation does not prove email delivery.
- Open Messages > Message tenants. Under Who gets this, search for and select the intended tenants. Review the names, then choose Next.
- If a To list is already selected, review it and use Back to change the recipients.
- Write in Message, keeping within the displayed 5,000-character limit. Review the recipients and choose Send message.
Start a shared group
Everyone listed can read the group’s messages and attachments. Group membership is visible to all selected residents, so discuss private matters individually.
Group creation uses verified resident accounts linked to current leases. Leads, applicants and residents without the required account connection are not included. If fewer than two eligible residents are available, a group cannot be created.
Share files and review history
In an available group, use Attachment for supported images or PDFs up to 20 MB. Review the file and message before Send to group. Use Load older messages when it appears to review earlier history.
Leave or change membership
Leave conversation > Leave this group ends your access to the conversation and its attachments. This is not simply hiding the conversation from the inbox.
The property team may see Remove a participant. Removing someone ends that person’s access to the conversation and its attachments. Check the selected person before confirming.
Check the result
- Individual announcements keep replies separate. A successfully created group shares messages among its members.
FAQs
Can recipients see one another’s replies?
Yes in a group conversation. No in a selected-tenant announcement sent as individual messages.
Why is a tenant unavailable for an announcement?
The recipient picker requires a current lease. Review the tenant’s lease connection and contact details.
Why is someone missing from Choose residents?
Groups require verified resident accounts linked to current leases. Leads, applicants and unlinked or ineligible accounts do not appear.
Can I use a Quick reply or export a group as CSV?
The current group panel does not offer Quick replies or CSV export. Do not confuse the individual conversation’s export action with group history.
Can I create a group from the announcement form?
No. The announcement form sends individual messages. Choose Group conversations from the Messages menu for the separate shared-group flow.