What to check when a renter does not reply
Help the renter find your message and check their contact details.
On this page
Confirm the renter and rental before following up.
Help the renter open the conversation
Ask the renter to sign in to Rentari and open Inbox. They can use Search conversations to find your conversation. If they received a message notification, they can follow its link and complete any sign-in steps shown.
First-time renters can follow their original Rentari invitation or the password setup guide before opening Inbox.
Check for a reply
Open Messages, find the conversation and read the latest entries. Check any recorded send status or error. A sent message does not prove the renter has read it.
Follow up
Send one clear follow-up in the existing conversation, or use an appropriate email or phone contact the renter provided.
Check the contact information
If the renter cannot find a notification, compare their saved email and phone number with the details they confirm. Use the available profile controls to correct an error, or ask the renter to update their account. Check pending invitations separately.
Check the result
- You have checked the conversation, message outcome and contact details before following up.
FAQs
Should I send the same message again?
Check the recipient and send result first. Repeated copies will not fix an incorrect address or failed send.
What if the renter cannot sign in?
Ask them to use the sign-in help shown on their account. Contact Rentari support if access still fails.
Can I rely on a message for an urgent repair?
Use your agreed urgent-contact route. For immediate danger, contact emergency services rather than waiting for an inbox reply.