Contact your landlord or Rentari support
Ask your landlord about rental terms, account records or a repair.
On this page
Use your landlord or property manager for questions about your rental. Check the lease and existing records before writing.
Step 1: Choose who can help
Contact your landlord about lease terms, rent amounts, fees, a missing document or a change to your rental. Use Rentari support for a sign-in or app problem.
Step 2: Open the conversation
Open Inbox, use Search people if needed and select the correct person. In Write a message, describe the issue and the date or record involved.
Step 3: Send and check
Select Send and confirm the message appears. Read any failed-send error before retrying. For a repair, use a maintenance request so the issue has its own record.
Questions for your landlord
Rent amount, due date, an incorrect charge or reminders after moving out.
Lease terms, rental rules, documents and property details.
Application decisions and showing arrangements.
Maintenance and the emergency process in your lease.
Questions for Rentari support
Use Contact support for portal access, app errors, bank-connection trouble or questions about a Rentari service, including rent reporting or insurance access. Include the screen, error and relevant date. Keep passwords and full bank details out of your message.
Urgent issues
For an immediate danger, use the appropriate emergency service and your property emergency contact. Do not wait for an inbox reply.
Check the result
- Your question reaches the intended contact after a successful send, with enough detail to identify the issue.
FAQs
Who can approve my application or change a rental charge?
Your landlord or authorized property manager handles rental decisions and corrections. Rentari support can help with app access or errors, but a support request does not itself change your lease or ledger.
Can I send a photo or document?
Use Add an attachment in the conversation when helpful. Check the file and recipient before sending; a selected filename alone is not a sent message.
What if I cannot find my landlord?
Check whether your account is linked to the correct rental and contact the landlord through the invitation or their known contact details.