Coordinate a maintenance visit
Share the work order, agree on access and record the arrangements on the request.
On this page
Before you start
- Open the correct request and review its tenant, rental and issue. Have the repair professional's contact details and the access information you intend to share.
Step 1: Review the request and work order
Open Maintenance and select the request. Review its description, photo, tenant contact and existing work-order status.
Step 2: Coordinate the work and access
Choose Prepare work order. Select the intended pro or save a new pro, then enter an Additional message and Spending limit if needed. Choose Review email and check the recipient, repair details and access information before Send work order. Confirm the appointment directly with the people attending.
Step 3: Record the arrangement and follow-up
Under Activity, choose Add note to record agreed timing and later changes. Notes and attachments stay private. If Share with tenant is offered, select it only when you intend to share, then choose Add note. Keep the request status current and review Activity.
Check the result
- The request retains the work-order state and saved notes about the arrangement. Confirmed attendance and the actual repair outcome must be checked with the people involved.
FAQs
Where is the Schedule visit date and time form?
That dedicated form is not present on the current request page. Use work-order communication and notes to coordinate the visit, and confirm the arrangement directly.
Will a sent work order automatically confirm the tenant's availability?
No. A work-order result records the request to the professional. Check access with the tenant and record the agreed arrangement separately.
Will the old arrival and after-visit follow-ups run from this page?
The current page does not expose those visit-follow-up controls. Follow the recorded activity and coordinate any needed check-in directly.