Find a missing screening invitation
Check the email address and recover the existing request.
On this page
Check the applicant and rental before reviewing the existing request.
Step 1: Check the recipient
Open the applicant’s existing screening request. Confirm the email address with the applicant and check whether the request was recorded.
Step 2: Check the inbox
Ask the applicant to look in their inbox, spam and junk folders. If they find the invitation, they should open it using the invited account.
Step 3: Get help with the same request
If the email is wrong or still missing, contact support with the applicant, request reference and approximate send time. Use a recovery option offered for that request; do not order another report to resend an email.
Can they continue without the email?
Have the applicant sign in with the invited account and check for the existing request. If no request or continuation action appears, contact support. Rentari does not promise an Approve Request button in this flow.
Check the result
- The recipient and recovery path have been checked without placing another order.
FAQs
Does Sent mean the applicant received it?
No. A recorded send does not confirm inbox delivery or that the applicant opened it.
Will Resend invite resend screening verification?
Not necessarily. The applicant profile’s Resend invite action is for the application invitation. Confirm the recovery option belongs to the screening request.