Understand payment identity verification
Verify the person or business receiving rent through the account’s secure setup.
On this page
Use the authorized portfolio owner account and check the collecting person or business.
Step 1: Find the account request
Open Payments and review the collecting account’s setup or verification message. Requests can concern the person, business, bank or a missing document.
Step 2: Complete the offered secure setup
Follow the verification action shown for that account. Read the agreements and confirm that you are authorized before continuing. Enter the requested details in the secure form.
Step 3: Return and check the status
Review the account status and any remaining requirement. If a request remains, check the details and follow its instructions. Submission is not approval.
What is KYC?
Know Your Customer checks identify who receives money. Rentari uses Stripe verification for online collection. Missing requirements can prevent payment access or payouts.
Who needs verification?
An individual, business and its representative can have different requirements. Each collecting account may need its own checks. New setup, changed details or a later request can require more information.
What may be requested?
| Account | Information or proof |
|---|---|
| Individual | Legal name, address, phone, date of birth and SSN, as requested. |
| Business | Legal name, DBA if used, EIN, contact details and authorized representative information. |
| Supporting documents | Requested photo ID, IRS EIN confirmation or bank-ownership evidence. |
Prepare the requested documents
Match business details to official tax records. Use a clear, current photo ID, with its edges and any requested reverse side visible. Follow the form’s accepted file types and size limits.
Keep sensitive details in the secure flow
Do not send SSNs, identity documents, tax letters or bank statements in ordinary chat or email. Support can explain the request; the authorized person completes verification.
Check the result
- The collecting account shows its current status and any remaining requirement. A connected bank or uploaded document is not payout approval.
FAQs
Is this the same as a login code or applicant screening?
No. Payment verification identifies the recipient of rent. Sign-in security and applicant screening have separate checks.
Why verify a business after verifying its owner?
The business and its representative are different parts of the account request. Follow both sets of requirements when shown.
How long does review take?
Follow the account’s current status. Rentari does not guarantee a review deadline; additional information may still be requested.
What if my company details changed?
Check the account details against the official tax record. Updating a state registration does not by itself resolve an IRS name or EIN mismatch. See the business-document guide.