Send a photo, video or document in Messages
Share a file in an individual renter conversation.
On this page
Step 1: Open the conversation
Go to Messages and select the renter. Check their name and rental.
Step 2: Choose your file
Choose Attach image or document, then select your file. Open Attachment limits to check supported sizes and formats. Review the filename before sending; selecting a file does not send it.
Step 3: Send the attachment
Add a message if needed and choose Send. The file uploads with the send request. Check the conversation for the attachment and read any upload or send error.
Supported files
Images and documents can be up to 20 MB. Video clips can be H.264 MP4 or VP8/VP9 WebM, up to 20 MB and 10 minutes. Convert HEIC photos to JPG or PNG.
The attachment control is available for supported portal-user and lead conversations. Other conversation types may offer text only.
Find a file you already shared
Open the conversation and find the message containing the attachment. Select the image or file link to open it.
Messages, lease documents and signatures
Use Messages for a file discussed in a conversation. Use the lease’s Documents area to keep a document with that lease. A message attachment does not request a signature; use the e-sign flow when a signature is needed.
Before you send
Check the file and recipient carefully. Some sent portal messages offer Unsend, but lead and tenant email/text messages cannot be taken back. Unsend does not recall a copy someone already received or downloaded.
Check the result
- The conversation shows the attachment after a successful send.
FAQs
Can I send a PDF?
Yes, when Attach image or document is available. Choose the PDF and keep it within 20 MB.
Why will my attachment not send?
Check the supported format and size. For video, also check its codec and duration. Read the displayed error, then try a corrected file. If the error continues, contact support.
Does selecting a filename upload or send it?
No. The selected file is sent with the message when you choose Send. Check the posted attachment to confirm the result.
Can a renter send a file back?
Supported renter conversations allow attachments. The available types and controls depend on their message screen.
Can I attach a file to an announcement?
The selected-tenant announcement form is text only. Use the relevant individual conversation’s attachment control.