Send and reply to renter messages
Contact a lead, applicant or tenant, and keep the conversation with their record.
On this page
Check the intended person and rental before sending.
Step 1: Find the renter
Open Messages. Use Search messages to find an existing conversation. To start another, choose + New > Message a renter and find the person in Renters.
Step 2: Write your message
Check the name and rental. Write your reply in the text area below Quick replies, or choose a saved reply when available. Review any AI draft before sending.
Step 3: Send and check the result
Choose Send. Check the conversation for the sent message and any error. A Sent label does not mean the renter has read it.
Message a lead
Open Leads, select the person and choose Messages. Write your message and choose Send. The lead receives an email with a reply link.
For several leads, open each intended conversation. The current lead list does not offer a general bulk-message action.
Message an applicant
Open Applicants, choose the applicant and select Messages. Write in Message to [name], then choose Send. This message goes by email.
Message a tenant
Open Messages > Renters and choose Message beside the tenant. You can also open the tenant record and its Messages tab.
To send an announcement to several tenants, choose Message tenants and review the recipients. Each recipient has a separate conversation.
Use Quick replies
- Open an individual conversation with Quick replies available. Choose Quick replies > + Save a quick reply.
- Enter a Name and Text, then choose Save.
- Select the saved reply to place it in the message box. Check the completed text before Send.
Personalize a Quick reply
The editor supports {{ first_name }}, {{ full_name }} and {{ address }}. Review the inserted names and rental before sending. Do not paste another platform’s placeholders into your reply.
Find history and files
Search messages looks through names, rental context and conversation text. Clear the search or change the inbox filter if a conversation is missing.
Open shared attachments in their message. More actions offers Export and Archive. Archiving removes the thread from the inbox without deleting its history.
Shared group conversations
Choose Group conversations from the Messages menu to start a shared conversation with eligible residents. Everyone included can see the shared messages. Use individual messages for private details.
Check the result
- A successful send appears in the selected conversation.
FAQs
Why is Message missing beside a renter?
The person may need a portal invitation or a current contact connection. Use the action shown beside their name and check their record.
Can I send a file?
Use Attach image or document when it appears. Open Attachment limits for supported formats and sizes.
Can I edit a Quick reply before sending it?
Yes. Choosing a saved reply fills the message box. Edit the text there before Send.
Can I tell whether a renter read the message?
Use the status shown for that conversation. A sent email or a Sent label is not proof that the renter read it.